Last updated: 1 August 2026
This Privacy Policy explains how NettVend (“we”, “us”, or “our”) collects, uses, stores, and shares information when you create an account, run a store, or use our point-of-sale software. NettVend is a product of YMStudio. We wrote this in plain language so you know what happens to your data — not just what the law requires us to say.
1. Who this covers
This policy applies to store owners, managers, cashiers, and anyone else who signs in to NettVend or uses a store workspace we host. It also covers people who visit our marketing site.
2. Information we collect
We collect information in three main places: your account, your store, and the device you sell from.
Account and team
- Name and email address
- Password (stored as a secure hash — we never store it in plain text)
- Optional phone number and profile photo
- Role and permissions for each team member (owner, manager, or cashier)
- Invite details when an owner adds staff, including temporary login information sent by email
Your business and store setup
- Business name, store URL slug, country, currency, and business type
- Branding such as logo and theme colour
- Tax settings (rates and whether prices are tax-inclusive)
Store operations inside NettVend
When you use the product, you create the operational records that make the till work. That can include:
- Products, variants, prices, costs, stock levels, barcodes, categories, and product images
- Sales tickets, refunds, discounts, tax amounts, payment method labels (for example cash, card, or mobile money), and who sold the ticket
- Customer profiles you choose to keep (such as name, phone, notes, or credit balance)
- Expenses, restaurant tables, serial or IMEI tracking, pharmacy batch and expiry details, and related notes
Important: NettVend records how a sale was paid (cash, card, MoMo, and so on). We do not collect card numbers, PIN codes, or mobile-money wallet secrets through NettVend itself.
Technical and session data
- Signed-in session cookies used to keep you logged in securely
- Device storage used for offline selling (sales and catalog cached on the device until they sync)
- Basic technical information needed to run and secure the service, such as when you signed in and which store workspace you opened
3. How we use your information
We use this information to:
- Create and secure your account and store workspace
- Run offline-first POS features — sell, sync stock, show dashboards, and keep team access under the permissions you set
- Send team invite emails and essential account messages
- Store logos, avatars, and product images you upload so they appear in your store
- Maintain, protect, and improve NettVend (including fixing bugs and preventing abuse)
- Respond when you contact us
We do not sell your business data. We do not use your sales history to advertise other people’s products to your customers.
4. Where your data lives
NettVend is built so you can keep selling when the internet is weak. That means some data sits in more than one place:
- On your device: catalog, recent sales, and related records can be stored locally (including in the browser’s offline database) so the till keeps working without a connection
- In our cloud database: your account and store data sync to our hosted database so you can sign in from another device and keep a shared source of truth for the team
- In object storage: images you upload (logos, avatars, product photos) are stored with our file storage provider
When you reconnect, NettVend syncs local changes with the cloud so stock and sales stay consistent across the store.
5. Who can see store data
Inside a store, access follows the roles and permissions the owner assigns. A cashier should only see what you allow. Owners control who joins the team and what each person can open.
Our team may access account or store information only when needed to operate the service — for example to fix a sync problem you reported, to secure an account, or to meet a legal obligation. We treat that access as exceptional, not routine browsing of your shop.
6. Service providers
We use trusted providers to host and run NettVend. Today that includes infrastructure for our database, file storage for images, and email delivery for team invites. They process data only to provide those services for us, not to sell your store information.
If we add new providers that materially change how personal data is handled, we will update this policy.
7. Cookies and local storage
We use session cookies so you stay signed in while you work. We also use local device storage for offline selling, open carts, and simple app preferences (such as remembering which store the installed app should open). These are for running NettVend — not for third-party advertising trackers.
8. How long we keep data
We keep account and store data for as long as your workspace is active and as long as we need it to provide NettVend. If you ask us to close an account or delete a store, we will remove or anonymise personal data we no longer need, except where we must retain records for security, fraud prevention, or legal reasons.
Data that remains on a device after logout or uninstall may still sit in that device’s local storage until it is cleared by the browser, the app, or the device owner.
9. Security
We protect passwords with hashing, use signed sessions, and restrict store data with access controls in the product. No online system is perfect, so please use a strong password, keep team invites private, and remove staff access when someone leaves your shop.
10. Children’s privacy
NettVend is built for businesses. It is not directed at children. If you believe a child provided personal information to us without appropriate consent, contact us and we will take steps to remove it.
11. Your choices and requests
Depending on where you live, you may have rights to:
- Ask what personal information we hold about you
- Correct inaccurate account details
- Request deletion of personal data we no longer need
- Ask for a copy of data you provided to us
Store owners can update much of this directly in NettVend (profile, team, catalog, and settings). For account closure or a privacy request you cannot complete in the app, email us at the address below.
12. International use
NettVend may be used from different countries. Your information may be processed in the country where our servers or service providers operate. We take care to use reputable infrastructure and to keep access limited to what the product needs.
13. Changes to this policy
We may update this Privacy Policy as NettVend grows — for example when we add online shop features or new integrations. When we make meaningful changes, we will update the “Last updated” date on this page. Continued use of NettVend after an update means you accept the revised policy.
14. Contact
Questions about privacy, your account, or this policy? Write to us at mail@nettvend.com.
NettVend is operated by YMStudio. You can also visit ymstudio.io.